At We Source Products, we strive to provide you with the highest quality products and services. To ensure transparency and clarity, we have established the following refund policy:

Non-Refundable Policy:

Once designs have been approved, and we begin to process your order, the orders become non-refundable. We commit significant resources to initiate the manufacturing process promptly after design approval, and as such, we cannot offer refunds at this stage.

Order Quantity Adjustments:

While we understand that circumstances may change, please note that the order quantity cannot be minimised once the designs have been approved.  This policy is in place to streamline our manufacturing workflow and maintain efficiency. Exceptions may be considered on a case-by-case basis and are subject to approval by our product sourcing team.

Revisions on Products:

We recognize that changes may be necessary even after design approval. If revisions are required, please contact our customer service team at the earliest convenience. Revisions are a crucial part of our development stage. , We will work diligently to accommodate your requested changes. Any additional costs incurred by our team. 

Cancellation Before Production:

If changes or cancellations are necessary before the design is approved, please contact us immediately. We may assess the feasibility of accommodating your request and, if possible, provide options for adjustments or cancellations. Please note that any costs incurred up to that point will be communicated and may be non-refundable.

Quality Assurance:

At We Source Products, we prioritise quality assurance. If you receive products that are not sellable, please contact us promptly. We will assess the situation and take appropriate measures to address any issues, which may include replacement or compensation.

By engaging with We Source Products, you acknowledge and agree to abide by this refund policy. We appreciate your understanding and cooperation as we work together to create exceptional products for your brand. If you have any questions or concerns, please feel free to reach out to our customer service team for assistance.